Q: Who can use your service?
A:
Basically, anyone who lives in the Bay area. We pickup and deliver
dry to homes and to businesses large and small, ranging from small
home businesses, local stores and restaurants to office buildings
and hospitals. There just needs to be a place where your dry cleaning
order can be picked up or dropped off.
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Q. Do I have to be there when the drop-off or pick-up is
made?
A.
No. There is no need to be home to use the service.  Your
driver will service your pre-designated location.
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Q. How will I know my scheduled drop-off
and pick-up days?
A.
Upon sign-up, you will receive via email a confirmation of your
start date. In addition, on our first visit our driver will leave
you an introductory Best Cleaning Valet Service home pick-up and
delivery 'kit' which will include, among other things, your scheduled
drop-off and pick-up days.
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Q: How do I place an order?
A:
The order process is as follows:
Order: Complete and submit the Order form. You need a Visa,
MasterCard, American Express credit card or a Debit card to order.
Registration:
If you are new to Best Cleaning Valet Service, you will be asked
to complete a brief registration form when submitting your order.
We will call you to obtain your credit card information.
Confirmation:
We will confirm your order that same day by email.
Pickup:
If you order before noon, we will pickup your clothes that same
day. Afternoon and evening orders will be picked up the same day
or the following day. Please remember to place a business card,
receipt, or piece of paper with your name and address in your
laundry/garment bag.
Delivery:
See the table below.
| Pickup |
Delivery |
| Monday |
Thursday |
| Tuesday |
Friday |
| Wednesday |
Monday |
| Thursday |
Monday |
| Friday |
Tuesday |
Alterations:
State law requires garments to be clean prior to doing alterations.
All garments will be cleaned unless they are obviously new, tags
attached, etc.
Alterations
are normally completed and returned with your cleaning order.
When requesting alterations, please leave a detailed note in your
garment bag or attached to the garment concerning the type of
alterations you desire and on which garment.
For
example:
"Hem brown checkered pants 2 inches" or “inseam
29 inches” or “make same length as gray pants”
“Hem dress 1 inch”
"Repair slit on side of pants"
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Q: Does Best Cleaning Valet Service charge
a delivery fee?
A:
No, not in our service area. You pay our listed prices. There
is no additional service fee.
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Q: Does Best Cleaning Valet Service charge a membership fee?
A:
No. Our service is available to you with no membership fee.
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Q: How do I pay for my cleaning?
A.
We will charge the credit card you provide. You will then receive
a credit card receipt with your clean clothes.
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Q: Do you guarantee your work?
A:
Best Cleaning Valet Service guarantees the quality of our dry
cleaning. If you are not completely satisfied with the quality
of our cleaning, simply contact us within 2 days of your delivery,
and we will re-clean your items free of charge.
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Q. How do I tell Best Cleaning Valet Service about a special request/issue
with my garments?
A. Simply leave a detailed note in your bag identifying the specific
garment (including color, fabric type and label if possible) along
with your specific cleaning instructions.
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Q:
What Is Your Privacy Policy?
A:
Best Cleaning Valet Service respects your privacy. We do not sell,
rent, or loan any identifiable information regarding our customers
to any third party. We may use aggregated information when it
enables us to improve and enrich our product and content offering.
Any information you give us is held with the utmost care and security,
and will not be used in ways to which you have not consented.
When you place orders with Best Cleaning Valet Service, the information
you provide remains private and secure.
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The Information We Collect and How
We Use It
Your
Personal Information
In order to provide you with excellent service, Best Cleaning
Valet Service asks you for specific pieces of personal information
when you register as a customer. Best Cleaning Valet Service will
not collect any personal information about individuals except
when specifically and knowingly provided by such individuals.
Your
name, pickup/delivery address, telephone number, e-mail address,
and special instructions enable Best Cleaning Valet Service to
pickup and deliver your order on time and to the correct location.
After placing your first order with Best
Cleaning Valet Service, a customer service representative will
contact you to obtain your credit card information, so you don't
have to worry about providing your credit card information online.
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Q: Where do you pick up and drop off
my clothes?
A: You choose the location for our courteous drivers to service.
It's best if you choose a weather-sheltered location. Often customers
provide a code or key for access to a secure location for their
clothes.
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Q: What type of bag do I use to put my
clothes in for pick-up?
A:
We provide our special Best Cleaning Valet Service purple laundry
bags as you need them. If you do not have a Best Cleaning Valet
Service purple bag, just leave your cleaning in a plastic bag
in your usual drop-off location. Please be sure to mark "Cleaning
for Best Cleaning Valet Service " on the bag in large letters.
Your driver will pick it up and leave a purple bag for your next
order.
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Q: When will my clothes be delivered
and what can I expect during delivery?
A:
Best Cleaning Valet Service strives to make our pickup and delivery
service timely and convenient. The following outlines key elements
of our delivery policy to help you understand our business practices.
Delivery
Hours- Best Cleaning Valet Service' delivery hours are 8 A.M.
to 5 P.M. Monday through Friday.· Late Delivery- If unusual
circumstances make it impossible to deliver your order during
the scheduled day, it will be delivered immediately the following
day. ·
Right
to Refuse Service- Best Cleaning Valet Service reserves the right
to refuse service to any customer.
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Q: What will Best Cleaning Valet Service
do if my clothes are lost or damaged?
A:
We exercise utmost care in cleaning and processing garments entrusted
to us and use such processes which, in our opinion, are best suited
to the nature and conditions of each individual garment. Nevertheless,
we cannot assume responsibility for inherent weaknesses or defects
in materials which may result in tears or development of small
hole in fabric that are not readily apparent prior to processing.
In dry cleaning and laundering we can not guarantee against color
loss, color bleeding, and shrinkage; or against damage to weak
and tender fabrics.
Best Cleaning Valet Service liability with respect to any damaged
items shall not exceed ten (10) times our charge for cleaning
that garment regardless of brand or condition and only cleaning
credit is issued, no cash payments.
Loss Policy
Best Cleaning Valet Service exercises utmost care in processing
clothing items received to avoid misplacement or loss of items.
However, there may be instances where items may get misplaced
or lost. As such, differences in count must be reported within
24 hours of delivery. Best Cleaning Valet Service liability with
respect to any lost item shall not exceed ten (10) times our charge
for cleaning that garment regardless of brand or condition excluding
leather, suede and household items which are at customers own
risk at all times.
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Q: Will Best Cleaning Valet Service re-clean
my clothes?
A:
Within two (2) days after delivery, you may return any dry-cleaned
items if you are not completely satisfied with the quality of
our cleaning, and we will re-clean them free of charge. To request
re-cleaning, please e-mail us (Order@Best-Valet.com)
and explain the problem. The courier will pickup the items on
schedule.
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Q: How do I change my personal information
and/or preferences?
A:
Go to the Preferences page under MY Best Cleaning Valet Service
on the navigation bar, or call our Customer Care Center at 1-510-724-3088
or email us at Homedelivery@Best-Valet.com
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Q:
Do I have to tip the Best Cleaning Valet Service driver?
A:
No.
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Q. My office is serviced by Best Cleaning
Valet Service - how do I sign up for service?
A. Signing up is easy to do through your office contact person.
They will give you a form to fill in and include with your first
order as well as a purple Best Cleaning Valet Service Cleaning
bag. We do not take office sign-ups on the web.
Q. What kind of Delivery Service options are offered?
A.
We Offer:
1-
Route Delivery Service and
2- Pick up & Delivery on Demand
Route
Service:
Our Route Service is a pick up and delivery service regularly
scheduled for the same time, same place, once or twice a week.
You don't have to call every time to request a pick up and delivery.
How It Works....
Twice a week service- we pick up your dirty clothes and deliver
them clean 3 days later.
Our driver follows a route each day. Check which areas we go to
each day, and register to be on our route!
Our Route Delivery Service:
NEXT
DAY DELIVERY
You can take advantage of our next day delivery for an additional
$7 charge per order,(not per item). We can not guarantee next
day delivery in certain instances including items of clothing
which have spots that need to be re-cleaned and/or require authorization.
GENERAL
DELIVERY
Allow 3 days for alterations/repairs same as for cleaning
Allow 2 weeks for Specialty Items such as Leather/Suede, Carpet,
Reweaving, Bridal Gown Preservation or Garment Restoration.
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Q. Do we offer service
on holidays?
A.
Our Holiday Policy is that there is no services available on observed
holidays:
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving
Day, Christmas Day,
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